Cancellation Policy

I. Day tour

Free cancellation. Customers can cancel the same-day tour for free 24 hours before departure time.

II. Multi-day tour

In case of cancellation due to personal reasons:

The customer must inform Evertrip Travel as soon as possible if any member of their group cannot join the trip for any reason. The customer will be responsible for the following cancellation fees:

• Cancellation 7 days or more before: 30% of the total tour price

• Cancellation from 3 to 6 days before: 50% of the total tour price

• Cancellation within 72 hours before: 100% of the total tour price

• No refunds will be given to customers who quit the tour halfway or leave the group voluntarily.

In case of cancellation due to weather conditions:

If the tour program is canceled or rescheduled due to a force majeure reason such as (fire, weather, accident, natural disaster, war…), Evertrip Travel will notify the customer before the departure date. Both parties will not bear any obligation to compensate for any losses that have occurred and will not bear any legal responsibility.

III. How to cancel

To cancel a tour, please contact Evertrip Travel via:

Phone: 0921.121.318
Email: info@evertrip.vn
Evertrip Travel will receive information and process the customer’s cancellation request as soon as possible.

Note:

All cancellation requests must be submitted to Evertrip Travel in writing or email.
Evertrip Travel will not accept cancellation requests via phone or other forms.
In case the customer does not comply with the provisions of the cancellation policy, Evertrip Travel has the right to refuse to refund the customer.

Evertrip Travel wants to bring customers wonderful and exciting travel experiences. We hope that this cancellation policy will help customers be proactive in arranging their travel schedules.